Terms of service

1. The service

ProClaimer is a secure cloud platform for managing insurance claims: records, tasks, files, payments tracking, electronic signatures and communication between a company and its customers. We may improve or change features over time.

Each company uses ProClaimer under its own agreement with us. If those terms conflict with these, the company's agreement applies to the company, and these terms apply to everyone else.

2. Your account

Keep your sign-in details private and do not share your account. You are responsible for what happens under it. Give us accurate information and tell us promptly if you think your account has been misused.

Companies decide who on their team has an account and what each person can do. A company may remove access at any time.

3. Acceptable use

Do not use ProClaimer to break the law, to upload content you have no right to share, to harm or harass others, to send spam, to try to access another company's information, or to disrupt or probe the service. Do not copy, resell or reverse engineer the platform.

We may suspend an account that puts people or the service at risk, and will tell the company when we do.

4. Your information

Claim information belongs to the company and its customers. You give us permission to store, process and display it only as needed to provide the service, as described in our Privacy policy.

You are responsible for the accuracy and lawfulness of what you add. ProClaimer is a record-keeping and communication tool. It does not give legal, insurance or adjusting advice, and the amounts and dates it shows are only as good as the information entered.

5. Electronic signatures

When you are asked to sign a document in ProClaimer, you will be shown how it works and asked to agree to sign electronically before you do. An electronic signature has the same effect as a handwritten one where the law allows. You may ask for a paper copy or to sign another way instead.

A signing request expires if it is not signed in time. We send up to two reminders. The sender can issue a new request.

6. Fees

Companies pay for ProClaimer as set out in their agreement. Homeowners and clients do not pay us to use their company's portal. Optional add-ons such as texting or calling may be charged separately, including usage.

7. Availability

We work to keep ProClaimer available and your information safe, but we cannot promise it will always be uninterrupted or error free. We will tell companies about planned maintenance when we can.

8. Ending use

A company can stop using ProClaimer under its agreement, and we will return or delete its information as that agreement says. You can stop using your account at any time. Sections that by their nature should continue, such as those on liability and signed records, continue afterwards.

9. Liability

To the fullest extent the law allows, the service is provided as is, and ProClaimer is not liable for indirect or consequential losses, such as lost profits or a missed claim deadline, or for losses caused by information entered incorrectly or by events outside our reasonable control. Our total liability for a claim relating to the service is limited to the fees the company paid us in the 12 months before the event. Nothing here limits liability that cannot be limited by law.

10. Changes to these terms

If we change these terms in a way that matters, we will tell you in the service or by email before it takes effect. Using the service after that means you accept the new terms.

11. Contact us

Questions about these terms: support@myproclaimer.com.