Privacy policy

1. Who is responsible for your information

Each company that uses ProClaimer (your public adjuster or contractor) decides what it collects about you and why. For information about your own claim, that company is the one responsible, and ProClaimer handles it on the company's behalf to run the service.

ProClaimer is responsible for the information about people who sign in to the service, such as staff, and for running and securing the platform itself.

2. What we collect

Account details: your name, email address, phone number and the password or sign-in link you use. Passwords are stored only as secure hashes.

Claim information your company or you add: the property address, loss details, insurance policy and claim numbers, photos, documents, messages, tasks, appointments, payments and notes.

Signing records: when you sign a document electronically, we keep the signed copy and an audit trail with the time, your name and the device details needed to show it was you.

Technical information: device and browser type, IP address and error logs, used to keep the service secure and working. The iPhone app may also send crash diagnostics.

3. How we use it

To provide the service: show you your claim, let you and your team exchange updates and files, collect signatures, and send the emails and notifications you ask for.

To keep the service safe: prevent misuse, investigate problems and meet legal obligations.

To improve the service. We do not sell your information, and we do not use claim information for advertising.

4. Who we share it with

Your company, and the people at that company who work on your claim. Information is separated by company, so one company can never see another's records.

Service providers that help us run ProClaimer under confidentiality terms: cloud hosting and database providers, an email delivery provider, and, where your company has turned them on, document, texting or calling providers.

Authorities or other parties when the law requires it, or to protect people's safety and the service. If ProClaimer is part of a merger or sale, information moves to the new owner under the same protections.

5. Email and notifications

We send emails about your claim, such as updates, requests to sign and reminders. Most can be turned off under Your account, then Notifications. Messages needed to keep your account working, such as sign-in links, are always sent.

The iPhone app can send push notifications. You choose which kinds you receive in the app and can turn them off in your phone's settings.

6. Cookies

We use only the cookies needed to keep you signed in and to remember your choices such as light or dark mode. We do not use advertising or cross-site tracking cookies.

7. How long we keep it

We keep claim information for as long as your company uses ProClaimer, because claims and their records often need to be kept for years. When a company leaves, we return or delete its information as its agreement says. Signed documents and their audit trails are kept so they remain valid.

Backups are removed on a rolling schedule after information is deleted.

8. Security

Information is encrypted in transit and at rest. Access is limited by company and by role, and every change to a record is logged. No system is perfectly secure, so please use a strong password and tell us at once if you think your account was used by someone else.

9. Your choices and rights

You can ask to see, correct or delete the information we hold about you. For information about your own claim, start with your company, which can make changes directly. You can also write to us and we will route the request.

To delete your account, email support@myproclaimer.com from the address on the account. Some records, such as signed documents and claim files your company must keep, may have to be retained.

Depending on where you live, you may have additional rights, such as objecting to certain uses or complaining to a data protection authority. We respect them.

10. Children

ProClaimer is for adults and is not directed to children. We do not knowingly collect information from anyone under 13.

11. Changes to this policy

If we change this policy in a way that matters, we will tell you in the service or by email before it takes effect. The date at the top shows the latest version.

12. Contact us

Questions or requests: support@myproclaimer.com.